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Customer Service
It is our intention to simplify the purchasing process as much as possible. By following the terms set forth, you can be assured of fast, dependable service.
Ordering Terms
Service
Via our 24 Hour Internet Website at http://www.cleanmoms.com or by calling (402)250-3702 between the hours of 8:00am and 5:00pm Central Standard Time.
Pricing
We will only make changes if a significant increase from the manufacturer forces us to do so. In the rare event a price increase occurs on a item that is temporarily out of stock, CleanMoms will honor the price the order was placed at.
Terms of Sale
All not-for-profit organizations, City, County, State or Federal agencies have open account privileges without prior arrangement. All non-municipal funded agencies must provide a tax-exempt certificate. Privately owned companies may submit credit references for open account billing. CleanMoms open account terms are Net 30 Days. Due to our competitive pricing, our open account terms are strictly adhered to. Delinquent accounts will be charged a 1.5% monthly finance charge.
Special Terms and Conditions
Orders from individuals must be prepaid by a money order or certified check unless charged to VISA or MASTERCARD. CODs to individuals are not accepted. There is a $30.00 charge for all returned checks.
Shipping
CleanMoms pays all regular ground transportation shipping charges for orders over $200.00! Exceptions to this policy would include all orders with special shipping requests( i.e. Next Day Air, etc.), orders for re-sale, and all orders for HI, and AK. In these situations, shipping charges will be prepaid by CleanMoms and added to your invoice. All other orders the chart below explains the shipping rate:
Order Value |
Shipping Rate |
$0.00 - $9.99 |
$5.95 |
$10.00 - $25.00 |
$7.95 |
$25.01 - $75.00 |
$10.55 |
$75.01 - $100.00 |
$15.00 |
$100.01 - $200.00 |
$20.00 |
$200.00 & UP |
FREE |
Claims
CleanMoms carefully inspects, documents and electronically weighs all orders prior to shipping. In the rare event your shipment was damaged in transit or is incorrect please contact us within 5 working days for prompt rectification. Please note: Thoroughly inspect all commercial truck shipments for damage and correctness prior to signing. Once the shipment has been signed for you cannot file a claim.
Returning Items
Non-returnable items would include any product that is special order, items that have been marked, broken packaging, items not sent back in original packaging, customized items, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 30 days old from CleanMoms invoice date. A 15% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If CleanMoms makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. Prior to calling CleanMoms for a Returned Goods Authorization (RGA) number, please have the following:
1. Our Invoice number
2. Product description, part number and serial number if applicable.
3. A brief explanation for returning the merchandise. CleanMoms will issue you a RGA number.
Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:
1. Write the RGA number on the outside of the box
2. Enclose a copy of our original invoice in the box.
3. Send the package freight prepaid.
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