Returning Items
Non-returnable items would include any product that is special order, items that have been marked, broken packaging, items not sent back in original packaging, customized items, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 30 days old from CleanMoms invoice date. A 15% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If CleanMoms makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. Prior to calling CleanMoms for a Returned Goods Authorization (RGA) number, please have the following:
- Our Order number
- Product description, part number and serial number if applicable.
- A brief explanation for returning the merchandise. CleanMoms will issue you a RGA number.
Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:
- Write the RGA number on the outside of the box
- Enclose a copy of our original invoice in the box.
- Send the package freight prepaid.
Shipping Items
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Order Product Value
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Shipment Rate
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$0.00 - $9.99
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$4.95
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$10.00 - $25.00
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$7.95
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$25.01 - $75.00
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$10.55
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$75.01 - $100.00
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$15.00
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$100.01 - $200.00
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$20.00
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$200.01 & UP
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FREE
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